FAQS

We ship from the USA.

We ship worldwide. We ship research chemicals worldwide with the exception of the UK, USA & Austria.

Yes. Everywhere that we ship to, we can track a package to.

We use plain, discreet packaging, with no reference to research chemicals or Realchems. Everything gets sent as a letter.

BTC, BTG, LTC, DASH, ETH, Western Union, Direct Bank Transfer, Zelle and CashApp

The address is provided to you at checkout, please use preev.com to calculate the cost in Euros. Please pay the correct amount immediately after placing your order, underpayments will go on hold. Send transaction ID (long code) to service@citychems.com when you’ve sent the funds. 

No. Requests will be ignored. However, know that every order above $400 gets a free gift added to the order.

Bank transfer and Western Union payments can take up to 5 working days. Crypto payments are instant but can take a day to administrate. We will do our best to ship your order as fast as possible. Thank you for your patience! 

If you have chosen a tracked and insured shipping option, your order will be reshipped if it has not arrived three weeks after shipping

If you have not received a confirmation email then please check your spam box. If you still have not received it then it may not go out until your payment has been confirmed.

Your tracking number will be attached to your order or shipment email, this may land in your spam folder. Trackers may not be updated until the following morning depending on volume of orders.

You can track your package online, using the tracking number provided to you via email.

Still have questions in mind? 

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